My toilet is blocked and the flush does not work.

Toilets can block for several reasons: - Too much toilet paper at once, - Sanitary towels, cotton buds, baby wipes, etc. To avoid this, we ask you to flush only toilet paper down the toilet. ⚠️ The toilet may be dirty from use. We advise wearing gloves if needed when unblocking.

Steps to unblock your toilet

Method 1: Bicarbonate and vinegar

  1. Pour half a cup of bicarbonate of soda into the bowl.
  2. Slowly add about a medium bottle of white vinegar. The mixture will foam; this is normal.
  3. Leave for a few minutes.
  4. Add 3 to 4 litres of hot water to help clear the blockage. 💡 Tip: Wear a mask if the mixture foams a lot. ### Method 2: Using a coat hanger - This method works if the blockage is near the outlet.
  5. Straighten a wire coat hanger to get a straight piece of wire.
  6. Insert the end into the pipe and turn it, push it in and move it in a circle to clear the passage. # If the problem persists Please fill in our incident report form and attach a photo or short video: Report an incident Our technical team will respond quickly if needed.
Report an incident