-- title: Water damage coming from a neighbor: what should I do? slug: water-damage-coming-from-a-neighbor-what-should-i-do order: 6 ---
Water damage coming from a neighbor: what should I do?
Water damage originating from a neighboring apartment can quickly cause issues (ceiling stains, damp walls, dripping water, etc.). It is important to act quickly to limit the damage.
---
Identifying the situation
The most common signs:
- Damp stains on ceilings or walls
- Peeling or bubbling paint
- Dripping water or visible leaks
- Musty or damp smell
👉 If the water seems to be coming from the apartment above or from a shared wall, it is likely that the source is a neighbor.
---
Immediate actions to take
- Protect your belongings (furniture, electrical appliances, textiles)
- Move away any items sensitive to water
- If possible, turn off electricity in the affected area
- Place a container to catch water in case of an active leak
---
Contact the neighbor
- Inform the concerned neighbor (above or adjacent) as soon as possible
- If you cannot reach them, contact the building manager or property manager
👉 The goal is to identify and stop the leak as quickly as possible.
---
Contact our team
👉 Please inform us as soon as possible via the "Report an issue" form and include:
- A photo or video of the damage
- A description of the situation (location, progression, whether the neighbor has been contacted or not)
---
What not to do
- Do not drill into ceilings or walls without authorization
- Do not attempt to repair your neighbor’s installation yourself
- Do not leave the situation unreported
---
Follow-up
Once the issue has been reported:
- Our team will coordinate if necessary with the owner, building management, or the neighbor
- An intervention may be arranged to address the source and any resulting damage
---
If the problem persists
Please update your report with additional information (photos, changes in the leak):
Our team will take action as quickly as possible.