> At Citydays, internet access is provided for the whole accommodation. If you have connection difficulties, please follow the steps below before contacting us.

# Case 1: Internet no longer works at all in the apartment

## Check the internet router

- Make sure the router is plugged into a working power socket.
- Check that the circuit breaker or switch for the router on the electrical panel is on.

## Restart the router

- Unplug the router for 10 to 20 seconds, then plug it back in.
- Wait a few minutes for the connection to be fully restored.

## Check the lights

- Look at the router’s indicator lights.
- If a red or unusual light appears, note it or take a photo.

## Check the network

- Does the Wi-Fi network appear in the list of available networks?
- Are you using the correct network name (SSID) and password?
- Are you connected to the main router or a Wi-Fi repeater?

## Speed test

- If the connection is very slow or unstable, run a speed test via <a href="https://www.speedtest.net">Speedtest</a>.
- Keep a screenshot of the result.

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# Case 2: Weak connection in a specific area of the apartment

If internet works fine near the router but not in some rooms:

 - Run a speed test in the room concerned.
 - Run a second test right next to the router.
 - Compare the results.

This will help us identify a possible signal range issue.

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# Case 3: Slow connection in the whole apartment or saturated network

If the connection is insufficient for several users (frequent slowdowns, dropouts):

- Run a speed test.
- Note when the problem occurs (constant, at certain times, when several people are connected).

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# Information to send us if the problem persists

If, after restarting the router and doing the checks above, the problem continues, please contact us via the form and send us:

- A photo of the router with the lights visible
- A photo of the router model
- A photo of the error code displayed, if any
- A short video showing the problem
- Screenshots of the speed tests, if you did them

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# Technical handling

After receiving all this, our team will report the incident to our internet provider Free to get a resolution as soon as possible.

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We remain available for any questions or further information.

No internet connection in my accommodation

Case 1: Internet no longer works at all in the apartment

Check the internet router

Restart the router

Check the lights

Check the network

Speed test

Case 2: Weak connection in a specific area of the apartment

Case 3: Slow connection in the whole apartment or saturated network

Information to send us if the problem persists

Technical handling