Citydays

My washing machine is not working properly.

The appliances provided in our apartments are of similar quality across all Citydays accommodations. The instructions below therefore apply to most models available. In case of technical fault (connection issue, leak, breakdown, etc.), our technical team is available to assist you.

Washing machine connection diagram

Check the connections

1. Water supply and drain
  • Water supply: The flexible hose must be connected to the wall tap and to the washing machine.
  • Drain: The grey plastic hose must be inserted into the PVC pipe in the wall.
2. Electrical connection
  • Make sure the washing machine is plugged into a working socket.
  • If no light comes on, test the socket by plugging in another appliance to check your electrical installation.

Check operation

1. Understanding the machine
  • Find the model reference label (often on the drum door or at the bottom of the machine).
  • Check the online manual for your model to understand the different programmes and settings.
2. Water leak
  • Turn off the wall water supply tap immediately.
  • Move all electrical equipment away from the water.
  • Check the connections again as described above.
3. The machine does not start
  • Make sure all connections are correct.
  • Check that the electrical installation is working.
  • Refer to your model’s manual to verify that the programmes are working correctly.

---

4. The machine stops during the cycle / laundry stuck in the drum

This issue is often caused by an object stuck (e.g., clothing label, coin, small item) blocking the drain pump.

👉 In this case, you will need to access the pump to check and remove the blocking object.

You can follow this tutorial: 👉 https://www.youtube.com/watch?v=PCsMQmKSvmI

---

Contact us with:

  • A photo of the washing machine clearly showing the model.
  • A photo of the error code (if displayed).(If an error code appears, we invite you to consult the appliance’s manual online to identify it, which may help resolve the issue.)
  • A short video showing the problem.
Report an incident