I have no gas

1. Check if the cut-off affects only your accommodation

• If the whole apartment is affected, it may be a general cut or a supply issue.
• Ask your flatmates if they also have no gas.

2. Check the gas supply valve

Make sure it is open:

• Valve perpendicular to pipe = closed
• Valve in line with pipe = open

3. Check the gas meter (if accessible)

• If there is a display, check whether it shows a cut-off or fault.
• Check that the meter is not displaying an error message.

4. Check the appliance concerned

If you use a gas cooker or hob:

• Check that the ignition works (battery, button, spark).
• Try lighting another burner.

If you have gas heating or water heater:

• Refer to the appliance manual if needed.
• Check that the appliance is on and not displaying an error code.

5. Ventilate the accommodation

• If you smell gas, open the windows immediately.
• Do not use any electrical appliance.
• Turn off the gas valve and contact the gas emergency service.

6. Problem persists?

Please contact us via the "Report an incident" form and send us:

• A video showing the problem, if possible
• The error code displayed, if any
• The appliance model
• A photo of the gas meter (if accessible)
• A photo of the appliance concerned

This will allow us to diagnose the situation and arrange a visit as soon as possible.

In case of gas emergency

If you suspect a leak or a dangerous situation, contact the gas emergency service immediately before notifying us.

If the problem persists

Please fill in our incident report form and attach a photo or short video: Report an incident Our technical team will respond quickly if needed.