No hot water in the apartment
Hot water in your apartment may be produced by an individual boiler, an electric water heater or a collective system depending on your accommodation. In case of failure, it is important to identify the source of the problem before any action. Important: Any problem due to misuse or insufficient maintenance may be charged to the tenant.
Steps to check your installation
1. Check the type of installation
- Collective heating or hot water: In this case, any action must go through the building manager or management company.
- Individual boiler or electric water heater
2. Check the power supply
- For digital boilers or water heaters, check that the appliance is not in "summer" or off mode.
- Make sure the appliance is plugged in and that the corresponding circuit breaker has not tripped.
3. Check the settings
- Electric water heater: check the thermostat position and wait a few minutes for the water to heat up after switching back on.
- Digital boiler: check the hot water mode and boiler pressure (often shown on a small pressure gauge).
The pressure is considered abnormal if it is below 1 bar or above 3 bars.
- Older boiler: check the hot water control dial.
If your water heater runs on gas
Check the gas supply
- Check if other gas appliances are working.
- If none are working, it may be a general outage.
Check the gas supply valve
- Make sure it is open.
Check the water heater
- Ensure it is turned on.
- Refer to the manual if an error code is displayed.
Check the gas meter (if accessible)
- Make sure there are no error messages.
⚠️ If you smell gas
- Open windows immediately
- Do not use any electrical devices
- Turn off the gas supply
- Contact emergency gas services immediately
If the problem persists
Even after these checks:
- Film the situation if possible to show us what is not working
- Check if an error code is displayed and take a photo of it
- Note the boiler or water heater model
Then contact our technical team via the form so we can schedule a visit as soon as possible.