No hot water in the apartment
Hot water in your apartment may be produced by an individual boiler, an electric water heater or a collective system depending on your accommodation. In case of failure, it is important to identify the source of the problem before any action. Important: Any problem due to misuse or insufficient maintenance may be charged to the tenant.
Steps to check your installation
1. Check the type of installation
- Collective heating or hot water: In this case, any action must go through the building manager or management company.
- Individual boiler or electric water heater: Check your apartment information sheet received by email on arrival.
2. Check the power supply
- For digital boilers or water heaters, check that the appliance is not in "summer" or off mode.
- Make sure the appliance is plugged in and that the corresponding circuit breaker has not tripped.
3. Check the settings
- Electric water heater: check the thermostat position and wait a few minutes for the water to heat up after switching back on.
- Digital boiler: check the hot water mode and boiler pressure (often shown on a small pressure gauge).
- Older boiler: check the hot water control dial.
If the problem persists
Even after these checks:
- Film the situation if possible to show us what is not working
- Check if an error code is displayed and take a photo of it
- Note the boiler or water heater model
Then contact our technical team via the Citydays support form so we can schedule a visit as soon as possible.
If the problem persists
Please fill in our incident report form and attach a photo or short video: Report an incident Our technical team will respond quickly if needed.